Our Mission

"Charles, your help was pivotal as in assisting everyone to reach a fundamentally wise agreement."

"Thank you so much Charles; a fantastic result yesterday - your help is much appreciated."

"The service was quick and every person I spoke to was extremely helpful & explained all areas of mediation & had to explain a little bit more to me as I have adhd but I think the people who I dealt with were amazing :) keep up the good work!"

"Charles and Debbie did ever so well to guide me through out the mediation process and allow me a fair opportunity to get the help I need for my son. I can’t appreciate both enough. Thank You ever so much!!"

"Thank you, and thanks again for your super mediation skills back in March"

"The mediation information process was really helpful in understanding the EHCP process more as well as providing signposting to possible support options and general SEN advice and information"

"A fantastic, and very e!cient service. The mediator was brilliant at gathering all the right evidence and kept me informed throughout. During this unprecedented time of Covid19, I worried about how things would proceed with the difficulties and changes faced in regard to telephone conversations and not face to face meetings but I was reassured at every step and I'm very happy with the outcome"

"The whole process was dealt with very quickly and efficiently. Parents were guided and supported every step of the way and had the opportunity to voice their opinions and concerns. Additional information was taken into account before a decision was made. I would like to take this opportunity to Thank Charles Horn for all his help and support with the mediation"

"Both Debbie and Lorraine clearly have much experience in this field. They were able to o!er clear and impartial information enabling us to proceed through the mediation process to a satisfactory conclusion"

"Debbie was amazingly helpful in clarifying the process and helping also my initial fears and concerns. Charles was wonderfully helpful and knowledgeable about the process and helped instill confidence in me that the very best would be done to help the case for my son"

"I wish to extend special thanks to Debbie who was absolutely fantastic in dealing with my case. She listened attentively, offered the options available to me in plain and simple terms without swaying or influencing my opinion. In just talking to Debbie over the phone, I was able to decide for myself what I thought the best option was to take while being all the informed by Debbie throughout that initial conversation. Her wealth of experience and professionalism was evident and I can not speak of her highly enough except that she is an absolute credit to your organisation"

"The telephone conversation was very helpful and professional. I was dreading the process but Charles team made it very clear and easy for me"

"Thankyou Charles, you are a brilliant mediator and knowledgeable. I was really impressed with how you kept the meeting on track and got to the very core of issues and discrepancies. You have a very sophisticated method of working and clearly present to be a professional is to care.

I would also like to thank Lorraine, another brilliant Professional at her job, Lorraine has been caring, empathetic, efficient and went through everything

with me. Thankyou both so much"

"I'm very satisfied with the work my Mediators have done on the behalf of my son and all the others who took part in his evaluation and the help he needs. I would strongly recommend the SEN Mediators to anyone who needs help or direction if there struggling with making the right decisions and getting the right help for their children"

"Charles made me feel that I was in good hands; he is confident and clear, managing to focus in on the pressing issues, giving me clear actions to undertake"

"Charles was very professional and also knowledgeable very straight to point and made this process a lot easier than I thought it was going to be taking away so much stress thank you for all your help and support you were fantastic"

"We thought that we would not get the decision overturned, but after speaking to Lorraine Johnson, the mediation case manager, I was confident if anyone could get it overturned she could"

"The whole process was dealt with very quickly and efficiently. Parents were guided and supported every step of the way and had the opportunity to voice theirvopinions and concerns. Additional information was taken into account before a decision was made. I would like to take this opportunity to thank Charles Horn for all his help and support with the mediation"

"Charles conducted a very professional and supportive process"

"Excellent support and knowledge. Extremely thorough collation of information. Regular communication"

"Charles is fantastic at what he does, he has great knowledge and explained the whole situation clearly"

"Charles showed great sensitivity in responding to a very distressed parent, and supporting them to share key information despite their distress"

"As a new SENCO the service was extremely useful in supporting me to provide the right information and to understand what would be required for future ENCNA in order to hopefully avoid a LA turn down. The process was well supported and open enabling all participants to understand the decision and to prepare for positive future steps"

"I felt that the meeting was extremely positive. The process was clearly explained and managed. It was a very productive meeting with an outcome that suited all involved"

"I think the mediation service is an efficient and well managed service. This is my second time of using the service - At both mediation meetings the outcome has been successful. I would recommend this service to others"

"Thank you Charles, we appreciate all of the support that we received to get to this report.  I have to commend yourself for the initial conversation and paperwork, and Lorraine for the time, support and advice that she offered"

"Charles Horn's teamhave been exceptional with mediation for appealing the decision made by the LA. They were thoroughly clear and had sound knowledge of the whole process. They were very clear in explaining the process to me as I was totally unfamiliar with it all. For a parent this is a very distressing time and they’re services completely understood and ensured that I was aware of everything that was happening. Thank you"

"Charles Horne was amazing and supporting me throughout the process. Lorraine was amazing and really helpful and supportive. Very positive experience from the mediation team thank you for your continued support and guidance throughout the whole process"

"Charles was excellent and put me at ease as this was my first experience of mediation. He talked through advice in a clear way and was always prompt with his emails and phone calls. Thank you"

"Lorraine was an absolute godsend. We were so disappointed when we received the original decision. Lorraine was so helpful and made us feel we had someone who understood our child's needs. She has provided us with so much useful information but also has spent time chatting to us and reassuring us. Many many thanks"