Privacy Statement

Resolution Dynamics t/a senmediator.co.uk (“the Company”) is committed to keeping your personal information safe and being clear about how we collect your data, how we store it and what we do with it. This privacy statement applies whether you want information, support or training from us, to use our services, or work for us. If you are engaged in mediation, further confidentiality terms will also apply.

The Company acts as either a data controller or a data processor for different types of mediation services we provide. In respect of the SEN mediation work we do, we act as data processor and have a legal obligation to collect, keep and use certain personal data in order to enable each contracted local authority to perform its statutory duty and to progress your request for mediation or a mediation certificate in accordance with your statutory rights. We use this data in accordance with our contract to provide such services and also in accordance with our legitimate business interests.

In respect of all our other mediation or consultation services for example, training programmes and marketing of commercial mediation services, we act as a data controller and in accordance with our legitimate interests.

This privacy notice, along with our website terms and conditions and our cookies policy lets you know how we collect, use and keep your personal information safe.

If you have any queries about our Privacy Notice, please get in touch with our Data Protection Office at charles@senmediator.co.uk or call 0121 452 5010 or by post to Data Protection Officer, senmediator.co.uk 111 Hagley Road, Edgbaston, Birmingham B16 8LB.

We will collect and store information that you give us when you do the following things on our website or in writing:

• make an enquiry;
• register for a workshop, course or training;
• give us feedback or make a complaint;
• apply for a job or work with us;
• enter into a contract with us.

(b) Information you give to us indirectly

We store information about how you navigate our website, although this cannot be used to personally identify you.

We may also collect and store your personal information if you interact with us on our social media channels: Facebook, Twitter and LinkedIn. This will depend on your own privacy settings on these individual channels, so make sure you check these first.

Depending on what you do on our website, we may collect and store the following types of personal information: name, email address, date of birth, mobile or telephone number, relationship status, gender, sexual orientation, financial details, credit/debit card information, details about your education and career.

When you visit our website, small text files known as cookies may be downloaded by and stored on your device (phone, laptop, tablet, etc.). Cookies are used to help us to provide you with a smooth experience while you browse. We use cookies in the following way:

• to make our website work;
• to collect anonymous data to gain insight into how visitors use our website;
• to help us show advertisements about our services to those people who might be interested in them;
• to allow you to share content with social networks like Twitter and Facebook.

You can use your web browser to delete or disable cookies but this may make your use of the website less convenient, for example by having to re-enter search terms or form fields or passwords that your device might otherwise remember.

We do not use cookies to collect any information that could personally identify you. Neither do we use cookies to pass on any personally identifiable information to third parties.

Some categories of personal information such as sexual orientation, racial or ethnic origin, religious or political opinion, data concerning your health (mental or physical) or your sex life are considered as ‘sensitive’ information, and the Company will only collect such information where it informs the provision of the service to you. For example, in order to progress a request for mediation or a mediation certificate, it will be necessary for us to collect information about your child and the details about their special educational needs, the school or college they attend, as well as information about your disagreement. If it is necessary for us to do this, we will state clearly at the time why this information is required.

You must get the permission of your parent/guardian before providing the Company with any personal information.

 

• provide you with information or services you’ve requested or that we feel might be of interest to you;
• respond to direct requests where you contact us with a query;
• carry out general administrative tasks like essential record-keeping, as well as complaints and feedback;
• make our marketing campaigns more targeted but we will only send you marketing information if you have given us specific consent to do;
• transact: we will use your personal information to take payments from you for our services;
• keep you safe: in the event that we reasonably think you (or someone else) is at risk of serious harm;
• conduct polls, surveys and market research: we may invite you to take part so that we can improve our website, services and/or strategic development;
• monitoring and evaluation: we use your personal information to inform and develop our service delivery;
• improve your experience of our website, so that we may offer you a more user-friendly navigation of our website;
• process applications to work at the Company. For example, if you fill in an application form or send us your CV or send us information speculatively in respect of possible contract or career opportunities.

We will only use your personal information for the purposes for which it was obtained in the first place. We will not share it with any third parties and you won’t receive any communications from other organisations as a result of providing data to us.

There are two ways in which your data might be shared:

• In the event that we use third party suppliers to help deliver our services;
• Where we are legally bound to disclose your personal information, for example, in order to keep you safe if we consider you (or someone else) is at risk of serious harm, or in respect of criminal investigation.

All online forms we use are protected by secure encryption. Where we pass highly sensitive data over the internet such as credit or debit card details, the data is encrypted between the client and our partners.

The Company is Payment Card Industry (“PCI”) compliant and we only use PCI compliant providers to collect data on our behalf. We do not store payment data (for example credit or debit card numbers) on our own systems.

We only use web servers located in England.

We will not charge you for either considering or complying with a request unless it is deemed to be excessive in nature. We will ask you for proof of identity and upon this being successfully verified, you are entitled to obtain the following information about the personal data we hold:

• The purposes of the collection, processing, use and storage of your personal data.
• The source(s) of the personal information, if it was not obtained from you.
• The categories of personal data stored about you.
• The recipients (or categories of recipients) to whom your personal data has been or may be transmitted, along with the location of those recipients.
• The envisaged period of storage for your personal data or the rationale for determining the storage period.

If you would like to make a request relating to any of the rights above, please send a request by emailing charles@senmediator.co.uk. You can also, if you prefer, make the request in writing to: Data Protection Officer, senmediator.co.uk, 111 Hagley Road, Edgbaston, Birmingham B16 8LB.

If you are unhappy with our response, you may then raise your concern directly with the Information Commissioner’s Office: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by visiting the ICO website at www.ico.org.uk.

Our Privacy Statement may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.